This policy explains how orders are prepared and delivered.

1. Available Delivery Areas

Available delivery locations are shown during checkout.

Some products cannot be sent to every location. Legal or carrier restrictions may apply.

We may cancel an order that cannot be delivered lawfully or safely.

2. Order Processing

Order processing begins after payment is confirmed.

Orders may require extra checks. These may include payment, fraud, stock, or age checks.

Orders placed during busy periods may take longer to prepare.

3. Delivery Options and Charges

Available delivery options appear during checkout.

Delivery charges depend on the order and destination. The final charge appears before payment.

Free delivery offers may have separate conditions.

4. Delivery Estimates

Any delivery time shown is an estimate.

Carrier delays may occur. Weather, public holidays, demand, and remote locations can affect delivery.

We are not able to guarantee a delivery date unless we confirm it in writing.

5. Tracking

Tracking details may be sent after dispatch.

Tracking updates are supplied by the carrier. Some updates can take time to appear.

6. Delivery Details

You must provide complete and correct delivery information.

Please check your details before placing an order.

Contact us quickly if a correction is needed. We cannot promise changes after processing begins.

7. Failed Delivery

A carrier may return an order after failed delivery attempts.

Extra delivery costs may apply before the order is sent again. This does not apply when the failure was caused by us.

8. Authority to Leave

Some carriers may offer authority to leave.

You accept the risks of this option when you request it. Carrier terms may also apply.

9. Delayed Orders

Please check the tracking information first.

Contact us if tracking has stopped or the estimated period has passed.

We may ask the carrier to investigate. Carrier investigations can take time.

10. Missing or Damaged Orders

Contact us as soon as possible if an order is missing or arrives damaged.

Please keep the packaging and products. We may request photos or other details.

We will review the issue and explain the next step. Your rights under Australian Consumer Law remain unchanged.

11. Split Deliveries

Some orders may arrive in more than one package.

Separate tracking details may be supplied for each package.

12. Order Changes and Cancellations

Contact us quickly if you need to change or cancel an order.

We cannot promise a change after processing or dispatch begins.

13. Contact Us

Shipping questions can be sent to contact@vapeshoponlineaustralia.com.

Please include your order number when possible.