Vape Shop Online Australia respects your privacy. This policy explains how we handle personal information collected through our website.

By using this website, you accept this policy.

1. Information We Collect

We may collect:

  • Your name
  • Your email address
  • Your phone number
  • Billing and delivery details
  • Order and purchase information
  • Account login information
  • Messages sent to customer support
  • Age confirmation information
  • Payment transaction details

Payment providers process your full payment information. We do not normally store complete card details.

We may also collect technical information. This can include:

  • Your IP address
  • Your browser type
  • Your device type
  • Your operating system
  • Pages you visit
  • Products you view
  • Your referring website
  • Website activity and session data

2. How We Collect Information

We collect information when you:

  • Create an account
  • Place an order
  • Contact our support team
  • Join a mailing list
  • Submit a website form
  • Browse the website
  • Use website features

Cookies and similar tools may collect some information automatically.

3. How We Use Information

We may use your information to:

  • Process and deliver orders
  • Manage your customer account
  • Confirm payments
  • Provide customer support
  • Respond to questions
  • Send order updates
  • Prevent fraud
  • Protect the website
  • Improve our services
  • Understand website performance
  • Meet legal and regulatory duties
  • Send marketing with your consent

You can unsubscribe from marketing emails at any time.

4. Sharing Personal Information

We may share information with trusted service providers.

These providers may include:

  • Payment processors
  • Delivery companies
  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Security and fraud prevention services
  • Customer support platforms
  • Professional advisers

We only share information needed for a specific service.

We may also disclose information when required by law. Information may be shared to protect our rights, customers, or website.

We do not sell personal information.

5. Overseas Processing

Some service providers may process information outside Australia.

Their locations depend on the services we use. Different privacy laws may apply in those countries.

We take reasonable steps when selecting service providers. You may contact us for more information about overseas processing.

6. Cookies

Cookies help the website function correctly.

We may use cookies to:

  • Keep products in your cart
  • Maintain your login session
  • Remember your preferences
  • Measure website traffic
  • Improve website performance
  • Support fraud prevention
  • Provide relevant marketing

You can control cookies through your browser settings. Blocking some cookies may affect website functions.

7. Data Security

We use reasonable safeguards to protect personal information.

These safeguards may include:

  • Secure website connections
  • Restricted system access
  • Trusted payment providers
  • Security monitoring
  • Software updates
  • Account access controls

No online system is completely secure. We cannot guarantee absolute protection.

8. Data Retention

We keep personal information only for as long as needed.

Some records may be kept for legal, tax, fraud prevention, or accounting purposes. Information that is no longer needed may be deleted or de-identified.

9. Access and Correction

You may ask to access personal information we hold about you.

You may also ask us to correct inaccurate or incomplete information.

We may need to verify your identity first. Some legal exceptions may apply.

Send requests to contact@vapeshoponlineaustralia.com.

10. Privacy Complaints

You may contact us if you believe your information was mishandled.

Please explain your concern clearly. Include any useful details.

We will review your complaint and respond within a reasonable period.

Send complaints to contact@vapeshoponlineaustralia.com.

You may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response.

11. Third-Party Websites

Our website may contain links to other websites.

We do not control those websites. Their own privacy policies apply.

Please review their policies before providing personal information.

12. Children’s Privacy

This website is intended for adults.

We do not knowingly collect personal information from children. Please contact us if you believe a child has provided personal information.

13. Changes to This Policy

We may update this policy when our services or practices change.

The revised policy will appear on this page. The effective date will also be updated.

14. Contact Us

Questions about this policy can be sent to contact@vapeshoponlineaustralia.com.